Emergency assistance and limitations

When to call 112

• There is an immediate risk to life or of serious injury.
• Police, fire, ambulance or another emergency public service is needed.
• You cannot keep yourself or another person safe.
• An incident is happening now and requires an immediate response.

Psychosocial support: 10306

The Ministry of Health states that the 10306 helpline operates free of charge and anonymously, 24 hours a day, for mental health and psychosocial support. Availability and individual service options must be verified with the official source.

What DrHugger cannot do

• Assess risk or make a diagnosis.
• Replace a healthcare professional or public service.
• Guarantee a response time to a message or form.
• Manage a crisis, violence, self-harm or a medical incident.
• Provide safety through a session of platonic contact.

If an incident occurs during a session

The session must stop and immediate safety must take priority. Call the appropriate services when needed. For non-emergency information about incident handling and recording information, contact info@drhugger.gr.

Official sources

• 112 — Ministry for Climate Crisis and Civil Protection.
• 10306 — Ministry of Health.

The official published information about 112 and 10306 was rechecked on 25 September 2026. Service availability and individual options may change; consult the linked official sources.