Tell us what your enquiry is about
Let us know whether you are asking about the client experience, the practitioner pathway or a practical matter. No guaranteed response time has been announced.
What to include in your first message
- Your name or preferred form of address.
- A safe way to reply.
- A brief description of your question.
- Only the practical details needed to answer it.
What not to send
- Diagnoses, treatment history or details of a crisis.
- Identity documents, criminal records or banking details.
- Your full home address.
- Intimate or other sensitive personal information.
- Another person’s personal information.
- Urgent requests that need an immediate response.
Response times
For contact days, hours and response times, request information through the official channel. An immediate response is not guaranteed.
In an emergency or immediate danger: Do not wait for a reply from DrHugger. Call 112.
What would you like to know?
Session enquiries, the training pathway and reporting a concern are separate processes. The following pages explain their current status.
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